Refund & Cancellation Policy

1. Overview & Commitment

Fertisure Healthcare provides specialized clinical consultations, in-clinic diagnostic assessments, and video teleconsultations. This Refund and Cancellation Policy outlines the terms under which patients may reschedule, cancel, or seek refunds for prepaid clinical services.

2. Appointment Rescheduling Guidelines

Patients may reschedule an in-clinic appointment or video teleconsultation without any additional penalty fee, subject to the following condition:

• Advance Notice: The rescheduling request must be made at least 4 hours prior to the scheduled consultation slot.
• Availability: The rescheduled slot will be allocated based on the specialist's earliest open clinical availability.
• Frequency: A single booking may be rescheduled up to a maximum of two (2) times.

3. Cancellation & Refund Eligibility Matrix

4. Non-Refundable Medical Services

The following categories of services are non-refundable once initiated or delivered:

• Completed Consultations: Any in-person or remote consultation that has been conducted by the physician is non-refundable.
• Laboratory Investigations & Diagnostics: Blood investigations, biopsy histopathology, hormonal assays, or imaging procedures once the sample has been collected or scan performed.
• Surgical Consumables & Medications: Pharmaceutical items, IVF media, specialized surgical implants, or injectables once dispensed.

5. Doctor Unavailability or Emergency Delays

In rare events where a consulting specialist is called into an emergency surgical procedure or is unexpectedly unavailable:

• Fertisure will notify the patient immediately via phone/WhatsApp.
• The patient may choose between:
  1. Immediate Priority Rescheduling: Shift to the doctor's next earliest open slot.
  2. Alternative Specialist: Consult with a peer specialist of equal seniority and department.
  3. 100% Full Refund: Instant cancellation with full refund credited without any administrative deductions.

6. Refund Mode & Processing Timelines

All approved refunds are credited back directly to the original payment method used during the transaction (e.g. UPI, Net Banking, Credit Card, or Debit Card).

• Initiation: Our accounts team initiates the refund within 24 to 48 hours of request approval.
• Bank Credit Timeline: Depending on your issuing bank or payment provider, funds typically reflect in your account within 5 to 7 business days.

7. How to Request a Cancellation or Refund

To request a cancellation or verify refund status, please provide your Appointment ID and registered phone number via: